Privacy Policy

1. Introduction

CraftVantage Gallery (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a platform dedicated to sustainable and ethical practices, we extend these values to how we handle your personal data. We strive to minimize data collection and respond to all digital inquiries within 24 hours to reduce our environmental footprint.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (email, phone, address)
• Payment and billing information
• Account credentials
• Artist portfolio and biographical information (for artist applications)

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your artwork purchases
• Communicate with you about orders, exhibitions, and events
• Send newsletters and marketing communications (with consent)
• Process artist applications for our Graduate Artist Program
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Artists: When you purchase artwork, we share necessary shipping information with the artist
• Service Providers: Payment processors, shipping partners, and IT service providers who assist our operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure payment processing through trusted providers
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transaction records are kept for 7 years for accounting and legal purposes.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: